Cancellation & Refund Policy

1. Subscription Cancellation

Subscribers may cancel their recurring subscription at any time directly through the Billing tab on their user dashboard. Cancellation will immediately stop all future automated renewal charges.

Upon cancelling, you will retain access to the Service (including the user dashboard, logs, and VIP Telegram channel) until the end of your already-paid billing period, after which access will automatically terminate.

2. Refunds

Because ArbitrageX delivers immediate, digital access to real-time market analysis, automated alerts, and proprietary historical backtest data, we do not issue standard or partial refunds for billing periods that have already commenced or renewed. We encourage you to cancel your subscription prior to your monthly renewal date if you do not wish to be billed for the subsequent period.

3. Duplicate Charges

If you believe you have been double-billed or experienced a duplicate transaction error during payment checkout, please contact our support team at support@arbitragex.site within 7 days. Include your account email, payment receipt, and transaction references, and any verified duplicate charges will be refunded to your original payment method.

4. Failed or Interrupted Provisioning

If a subscription payment is successfully processed but a technical error prevents access to the dashboard or blocks the generation of your Telegram invite link, please contact us immediately. If we are unable to resolve the provisioning issue manually within 48 hours of notification, you will be offered a full refund for that billing period.

5. Dispute and Support Contact

For all billing support requests, payment disputes, or cancellation assistance, please write to us at support@arbitragex.site. We respond to all billing inquiries within 24–48 hours.